Quickly identifying support requests reduces problem resolution time. iCommNet® KC Support™ reduces problem resolution time.
KC Support is an ideal solution for professionals who need to find solutions quickly; for example:
KC Support is an ideal solution for professionals who need to find solutions quickly; for example:
|
§
|
Customer Support
|
|
§
|
Technical Support
|
|
§
|
Call Center
|
|
§
|
Customer Service
|
|
§
|
Trouble-Shooting
|
|
§
|
Q/A
|
|
§
|
FAQ
|
Imagine your customer just called you with a problem you need to resolve. The description of the problem
may be in the knowledge base, but you have to come up with a right keyword first. Your keyword search returns all resolutions that happen to contain the keyword you used. Then, you have to read each resolution until you find something that closely describes what your customer is describing. If you pick a wrong keyword, you have to repeat the process all over. It is a long drawn-out process. Meanwhile, your customer is still on the phone and waiting.
With KC Support, you can simply describe the problem your customer is reporting in plain English. Then, KC Support searches and returns the best matching resolutions found in the knowledge base, thus reducing problem resolution time. It is that simple.
With KC Support, you can simply describe the problem your customer is reporting in plain English. Then, KC Support searches and returns the best matching resolutions found in the knowledge base, thus reducing problem resolution time. It is that simple.
KC Support
With the iCommNet KC Natural Language Processor and Knowledge Modeling technologies, KC Support enables linguistics- and knowledge-based precision search on unstructured electronic contents in the knowledge base.
Describe what you are searching for in plain English as if you are speaking to a person. Not only does KC Support identify the most relevant documents, KC Support also highlights the most relevant sentences and paragraphs within a selected document, thus saving time and increasing your productivity.
Home | Private Policy | IP | Site Map
Technical Specifications